VividCortex protects our customers' data and privacy with best-in-class security processes and technology. Our comprehensive security program consists of several components, which ensure the highest standards of protection.

Product Security

Security_20ProductAccess Controls - The VividCortex platform provides enterprise-grade capabilities to ensure that access to your organization's VividCortex instance is controlled, managed, and secure. Our Role-Based Access Control (RBAC), Single Sign-On (SSO) and Security Assertion Markup Language (SAML) integration allow you to quickly provision, onboard, and revoke users, aligning with your organization's control policies and procedures.

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Customer Sensitive - If you have contractual and/or governmental data compliance requirements for managing “Customer Sensitive” data—such as PCI, ePHI, PII etc.—VividCortex provides a configurable option to filter Customer Sensitive data.  With these options, the data never leaves your server and never enters the VividCortex Cloud environment.

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Detect any sign of SQL injection attempts and prevent external attacks. Businesses must be able to detect when their systems have been targeted by security compromising attacks like SQL injections, so they can respond as quickly and tactically as possible. VividCortex includes basic SQL injection detection for MySQL out of the box, ensuring that security teams, database administrators, and CTOs can be made aware at the first sign of an attack. With our Alerting & Integration module, those injection warnings can be transmitted directly to email, Slack, Victorops or any number of other messaging systems.

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Security Communications

Security_Comm-01-1VividCortex employs a dedicated, full-time team of experienced security professionals to safeguard your information and answer any questions that you may have about our security plan, policies, and capabilities. The VP of Engineering and Security manages a formal Risk Management program and reports directly to the CEO and Board of Directors.

For communications pertaining to Security, please email  Lastly, our security team frequently posts and discusses security topics on the VividCortex Blog.

Information Security Management

The VividCortex security framework is built on the International ISO/IEC 27000 family of standards, in combination withSecurity_Security-1 the Cloud Security Alliance (CSA), a guideline tailored to Security SaaS modeling.

The VividCortex Information Security Management System (ISMS) consists of the following components:

  • Governance and Risk Management.
  • Information and Data Security.
  • Business Continuity and Disaster Recovery.
  • Virtualization, Data Center, and Physical Security.
  • Incident Response.
  • Encryption and Key Management.
  • Identity, Entitlement, and Access Management.
  • Application Security and Development.

The governing principle behind the ISMS is that VividCortex has designed, implemented, and consistently maintains a coherent set of policies, processes, and systems to manage any risks to its information assets.

Compliance and Testing


Security Logos3VividCortex has formal processes  to ensure that we are in compliance with our rigorous security policies and procedures, and that our actions result in a strong information management defense. VividCortex routinely undergoes security vulnerability assessments and penetration testing, by both internal staff and third parties. These measures identify potential vulnerabilities and evolve our security stance. We are pleased to announce that VividCortex has successfully completed SOC 2 Type II certification.  VividCortex controls were designed and implemented to meet the criteria for Security, Availability, Processing Integrity and Confidentiality. For more information visit our blog.

GDPR Compliance

EU-General-Data-Protection-Regulatopm-2The GDPR is a new comprehensive data protection law (in effect May 25, 2018) in the EU that strengthens the protection of personal data in light of rapid technological developments, increased globalization, and more complex international flows of personal data.

This law is an important step forward in streamlining data protection requirements across the EU and it’s an opportunity for VividCortex to showcase our investment in data protection.

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Privacy and Terms of Service


VividCortex is committed to protecting your privacy. Our Privacy Policy discloses our privacy practices and policies. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.



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