Published by Alex Slotnick on Apr 12, 2017 4:17:59 PM

Brainwaves Podcast Ep 4: "How to Replace a Wing in Midair, and Other Development Safety Tips"

In this episode of Brainwaves, Baron Schwartz and Jay Ennis -- VividCortex's CEO and VivdCortex's VP of Product Development -- join Alex to discuss some of the concepts that help engineering teams operate and build safely. Jay and Baron talk about what they aim to protect and avoid when setting up safety protocols for a team, and they discuss why some commonly held beliefs, like root cause analysis, are traps. Ideas from other industries -- such as aviation, EMT emergency reporting, and horse rearing -- lend helpful perspectives and models.

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Published by Baron Schwartz on Apr 12, 2016 9:20:26 AM

Post-Mortem on VividCortex Outage April 8, 2016

On April 8th, we had a serious outage and we lost some performance metrics from your (our customers’) systems. I know how important this is to you, and above all I’m sorry. All of us are, and we’ve worked long and hard to fix the causes as quickly as we prudently could.

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Published by Baron Schwartz on Aug 10, 2014 2:48:00 AM

Report on August 1st Production Outage

On Friday August 1st, about 5pm EST, we had an outage in production that made our application and APIs partially unavailable. Though functionality was quickly restored, we lost data for a window of time. I want to personally apologize to our customers. We do take availability, correctness, and performance very seriously. We have made sure this problem won’t happen again.

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