Published by Baron Schwartz on Apr 12, 2016 9:20:26 AM

Post-Mortem on VividCortex Outage April 8, 2016

On April 8th, we had a serious outage and we lost some performance metrics from your (our customers’) systems. I know how important this is to you, and above all I’m sorry. All of us are, and we’ve worked long and hard to fix the causes as quickly as we prudently could.

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Published by Baron Schwartz on Aug 10, 2014 2:48:00 AM

Report on August 1st Production Outage

On Friday August 1st, about 5pm EST, we had an outage in production that made our application and APIs partially unavailable. Though functionality was quickly restored, we lost data for a window of time. I want to personally apologize to our customers. We do take availability, correctness, and performance very seriously. We have made sure this problem won’t happen again.

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