Adrian Cockcroft really nailed it when he said that a monitoring system has to be more reliable than what it’s monitoring. I don’t mind admitting that in our first year or so, we had some troubles with losing telemetry data. Customers were never sure whether their systems were offline, the agents were down, or we were not collecting the data. Even a few seconds of missing data is glaringly obvious when you have 1-second resolution data. There’s nowhere to hide.